FAQs

- How much will delivery cost?

To make Christmas that much easier, many Christmas-themed items come with free shipping to most Australian postcodes. Keep an eye out for the 'Free Shipping' tag. For all products, final shipping details will be calculated at checkout. Orders are generally shipped from our DSZ distribution centre in Melbourne. 

 

- When will my item arrive?

Estimated delivery timeframes after dispatch:

  • For VIC customers, approximately 3-5 working days;
  • For NSW, SA, ACT customers, approximately 4-8 working days;
  • For QLD, NT, WA, and TAS customers, approximately 7-10 working days.

Items are dispatched after full payment has been received. Final shipping details will be calculated at checkout.

 

- Can I track my order?

After you've placed your order you'll automatically receive a shipping confirmation email with details of your order.

 

- How will my item be delivered?

Items are typically delivered via Australia Post, Aramex, Toll, Hunter Express, or Allied Express, according to the size and weight of the item.

 

- What if the product I want is out of stock?

We have some pretty popular products that can get sold out from time to time. We're constantly refreshing our supplies to get products available again. If you see a product you like that's out of stock, check back soon, or send us an email on santa@christmasavenue.com.au and we'll let you know when it becomes available.

 

- Where are you located?

Our headquarters are in Sydney, with most orders being delivered from our distribution centre in Melbourne.

 

- Can I pick up my order?

To ensure a seamless experience, we currently only offer online shopping with free delivery.

 

- Warranty and returns

In the unlikely event that your item is damaged, faulty, or has parts missing, please contact us via the contact page or santa@christmasavenue.com.au Hold on to the item as you may need to return it. To ensure the fastest turnaround, please describe details of the situation and include:

  • Order Number
  • Manual with missing parts indicated (if applicable)
  • Images/Video clearly showing fault (if applicable)
  • Images/Video clearly showing goods in the original packaging

Claims will be assessed on a case-by-case basis and we'll do our best to resolve the issue. Unfortunately we aren't able to process change-of-mind returns.